“My keyboard seems a bit loose on the lower left side, is that something that could be fixed?”
“We’ll take a look at it, should be no problem.”

So I paid a visit to BTO again, had to be at a Horus meeting anyway, and within 15 minutes the tech guy returned with my notebook from the workshop.

“Could you try it out?”
“It’s perfect, no loose spots anymore, what did you do?”
“Oh, I just replaced the keyboard with a new one.”

He just replaced the keyboard with a new one. Now that’s what I call service. With any mainstream brand you will have to do without your notebook for at least 3 weeks and in the worst case they’ll start nagging the faulty keyboard is not a warranty case. Not at BTO. Fixed within 15 minutes, ready while you wait.

At the Horus meeting one of the items on the agenda was “Jeremy’s new monster notebook”. Did I really have to show off my notebook? Yes I had and soon 2 or 3 people were like I’m going to get a BTO too and told me I should become a sales rep. More on the Horus meeting in a separate blog post.

I did find out the card reader doesn’t work. But fortunately System76 apparently uses Clevo parts too so after installing their dkms package the reader immediately started working as the udisks package already contains the needed udev rule for this card reader.